Assistant Front Office Manager: Lead Guest Experience

Valor Hospitality; Liverpool; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Staff hotel discounts

Dining discounts

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Valor Hospitality is seeking an Assistant Front Office Manager to drive standards and deliver exceptional guest experiences. You will lead the Front Office team, building a high performing unit and setting clear targets.

The role requires energy, innovation and the ability to respond quickly to various guest scenarios. We operate 7 days a week; you may work evenings or weekends with contract hours discussed at interview.

Qualifications

• Experience in front office management or supervisor role
• Strong leadership to build a high performing team
• Flexible with shifts and interview discussion to confirm contracted hours

Responsibilities

• Lead the Front Office team and drive high standards across the division.
• Monitor guest satisfaction and set departmental targets/ objectives.
• Role requires innovation, responsiveness and agile handling of a range of guest situations.

Job description

Valor Hospitality is seeking an Assistant Front Office Manager to drive standards and deliver exceptional guest experiences. You will lead the Front Office team, building a high performing unit and setting clear targets.

The role requires energy, innovation and the ability to respond quickly to various guest scenarios. We operate 7 days a week; you may work evenings or weekends with contract hours discussed at interview.