Front Office Supervisor: Lead Guest Experience & Growth

Valor Hospitality Careers - UK; Leeds; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discounted hotel stays

Dining discounts 50%

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Employee health plan options

Internal development programmes

Team member service awards

Job summary

Crowne Plaza Leeds is seeking a Front Office Supervisor with a proven track record of driving standards and delivering an exceptional guest experience. You will lead a front office team, set targets and develop a high-performing unit across shifts seven days a week.

The role requires flexibility, strong commercial awareness, and a commitment to guest service. Training opportunities and career development are available as part of our team at Crowne Plaza Leeds.

Qualifications

• Experience in front office supervision and team leadership.
• Track record of driving standards and guest satisfaction.

Responsibilities

• Lead the front office team and set departmental targets.
• Monitor guest satisfaction and respond to issues promptly.
• Provide flexible shift leadership across seven days.

Job description

Crowne Plaza Leeds is seeking a Front Office Supervisor with a proven track record of driving standards and delivering an exceptional guest experience. You will lead a front office team, set targets and develop a high-performing unit across shifts seven days a week.

The role requires flexibility, strong commercial awareness, and a commitment to guest service. Training opportunities and career development are available as part of our team at Crowne Plaza Leeds.