Front Office Supervisor

Valor Hospitality Careers - UK; Leeds; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discounted hotel stays

Dining discounts 50%

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Employee health plan options

Internal development programmes

Team member service awards

Job summary

Crowne Plaza Leeds is seeking a Front Office Supervisor with a proven track record of driving standards and delivering an exceptional guest experience. You will lead a front office team, set targets and develop a high-performing unit across shifts seven days a week.

The role requires flexibility, strong commercial awareness, and a commitment to guest service. Training opportunities and career development are available as part of our team at Crowne Plaza Leeds.

Qualifications

• Experience in front office supervision and team leadership.
• Track record of driving standards and guest satisfaction.

Responsibilities

• Lead the front office team and set departmental targets.
• Monitor guest satisfaction and respond to issues promptly.
• Provide flexible shift leadership across seven days.

Job description

Crowne Plaza Leeds

We are looking for a Front Office Supervisor with a proven track record of driving standards and delivering an exceptional guest experience.

Crowne Plaza Leeds

We are looking for a Front Office Supervisor with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vison using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda. The Front Office Supervisor will be responsible for the front office team. Building a high performing team across the division is what success looks like. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.