Front Office Supervisor

Valor Hospitality; Leeds; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Staff discounts

Team member rates

Dining discount 50%

Free meals on duty

Cycle to work

Refer-a-friend bonus

Wellbeing programme

Employee assistance

Healthcare plan

Apprenticeships funded

Career development

Team awards

Equal opportunity employer

Job summary

Valor Hospitality in Leeds is seeking a Front Office Supervisor to drive standards and deliver an exceptional guest experience. You will lead with purpose and vision, using commercial know-how to raise service levels and respond proactively to situations.

You will monitor guest satisfaction, set departmental targets and build a high performing front office team. Flexible shifts, 7 days a week, and apprenticeship opportunities are on offer to support your career growth.

Qualifications

• Proven track record of driving standards and delivering an exceptional guest experience.
• Lead with purpose and vision using commercial expertise to drive standards in the hotel.
• Innovative and reactive to a range of situations.
• Monitor guest satisfaction and set departmental targets.
• Build a high performing front office team.
• Flexibility to work evenings and weekends; shift patterns discussed at interview.
• Career training through nationally recognised apprenticeships.

Responsibilities

• Front Office Supervisor will be responsible for the front office team.
• Build and lead a high performing front office team.
• Drive standards and respond to guest needs to ensure exceptional service.
• Monitor guest satisfaction and implement departmental targets and objectives.

Job description

We are looking for a Front Office Supervisor with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vison using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front Office Supervisor will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.

Discounted stays for friends and family.

50% discount when dining in our restaurants and bars.

Free meals while on duty, keeping you well-fuelled.

Access to high-street discounts on a range of shops, experiences and more.

Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes.

Internal development programmes, designed to support you as you grow within your role.

Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.