Night Manager - Luxury Hotel, Guest-First Service

Malmaison; Birmingham; On-site; GBP 27,000 - 36,000; Full time

Job summary

Malmaison Birmingham is seeking a hands-on Night Manager to oversee hotel operations from sundown to sunrise, ensuring guest expectations and brand standards are met. This demanding role requires leadership, guest focus and the ability to respond quickly to issues while maintaining service excellence.

Reporting to the Front Office Manager, you will contribute to a culture of development and career progression within Malmaison, with a competitive salary (£31,230 p.a.) plus a service charge and a

Qualifications

Responsibilities

• Oversees the running of the hotel from sundown to sunrise.
• Hands-on role managing guest expectations and ensuring the standards of the brand are maintained.
• Reports to the Front Office Manager.
• Onwards and Upwards – Malmaison actively encourages internal development and progression.

Job description

Malmaison Birmingham is seeking a hands-on Night Manager to oversee hotel operations from sundown to sunrise, ensuring guest expectations and brand standards are met. This demanding role requires leadership, guest focus and the ability to respond quickly to issues while maintaining service excellence.

Reporting to the Front Office Manager, you will contribute to a culture of development and career progression within Malmaison, with a competitive salary (£31,230 p.a.) plus a service charge and a