Guest Experience Concierge

Malmaison & Hotel du Vin; Belfast City District; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Staff room rates

Friends and family room rate

Dining discount

Fully funded apprenticeship programmes

Wagestream access

Wellness & National Campaign Days

Job summary

Malmaison is seeking a friendly, passionate and energetic receptionist to join the team. You will be the face of our hotel, get paid for doing what you love, and enjoy a range of perks and development opportunities.

You will greet guests, set the tone of their visit, handle queries, and strive to deliver celebrity service. Malmaison encourages internal progression and apprenticeships, with generous staff discounts and welfare benefits.

Responsibilities

• You are the first and last person our guests see, you set the tone for the visit.
• You will ensure that everything has gone above and beyond before guests leave.
• You will handle queries of all shapes and sizes with a friendly, proactive approach.
• You will be the face of our hotel, delivering celebrity service.

Skills

Hospitality

Customer service

Job description

Malmaison is seeking a friendly, passionate and energetic receptionist to join the team. You will be the face of our hotel, get paid for doing what you love, and enjoy a range of perks and development opportunities.

You will greet guests, set the tone of their visit, handle queries, and strive to deliver celebrity service. Malmaison encourages internal progression and apprenticeships, with generous staff discounts and welfare benefits.