Guest Experience Ambassador — Front Desk (Hotel)

Malmaison Hotels; Reading; In loco; GBP 17.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff room discounts

Friends & Family rate 50% off

Dining discount 35%

Apprenticeship programmes

High street discounts

Cycle to work scheme

Healthcare plans

Referral bonuses up to £1,500

Complimentary stays on anniversaries

Employee assistance programme

Descrizione del lavoro

Malmaison Hotel Du Vin Holdings Limited is seeking a friendly Receptionist at our Reading property. You will be the face of the hotel, greeting guests, handling check-in and check-out, and delivering high-standard service with a smile.

This role offers competitive hourly pay, full-time hours, and extensive staff benefits including room-rate discounts, apprenticeship opportunities, and wellbeing support as part of our Malmaison team.

Mansioni

• Greet guests and assist with check-in and check-out with a friendly and professional manner.
• Answer queries, take bookings, and provide information about local area and hotel facilities.
• Maintain a welcoming front desk appearance and support smooth daily operations.
• Collaborate with hotel teams to ensure guest satisfaction and high service standards.

Descrizione del lavoro

Malmaison Hotel Du Vin Holdings Limited is seeking a friendly Receptionist at our Reading property. You will be the face of the hotel, greeting guests, handling check-in and check-out, and delivering high-standard service with a smile.

This role offers competitive hourly pay, full-time hours, and extensive staff benefits including room-rate discounts, apprenticeship opportunities, and wellbeing support as part of our Malmaison team.