Guest Experience Leader - Front Desk & Night Operations

Harri; Swansea; On-site; GBP 32,000 - 46,000; Full time

Job summary

Harri is seeking a confident Front Desk Manager to lead our busy Front Office team at the Marriott-branded property in Swansea, delivering warm, professional, memorable service from arrival to departure. You’ll oversee day-to-day Front Desk and Night Operations, develop a team of 10+ associates, manage guest feedback, and work with other departments to optimize revenue and operations.

The role requires hospitality experience, strong leadership, excellent communication, and the ability to make

Qualifications

• Previous Front Office or hotel operations experience.
• Strong leadership and people-development skills.
• Excellent communication and problem-solving abilities.
• A proactive, organised and commercially aware approach.
• Experience using a hotel front desk/reservations system.
• The ability to make confident decisions in a fast-paced environment.
• A genuine commitment to delivering outstanding guest experiences.

Responsibilities

• Lead, motivate and develop the Front Office team, creating a positive and engaging working environment.
• Deliver exceptional guest service and act as a key ambassador for the hotel and Marriott brand.
• Oversee the smooth day-to-day running of Front Desk and Night Operations.
• Manage guest feedback and resolve issues effectively, always looking for ways to improve the guest experience.
• Monitor staffing, payroll and departmental costs to achieve financial and operational targets.
• Work closely with other hotel departments to deliver a seamless guest journey.
• Support recruitment, training, performance management and recognition within the team.
• Maximise room revenue through effective same-day selling and revenue-focused decisions.
• Ensure compliance with Marriott standards, policies, health & safety and operational procedures.

Job description

Harri is seeking a confident Front Desk Manager to lead our busy Front Office team at the Marriott-branded property in Swansea, delivering warm, professional, memorable service from arrival to departure. You’ll oversee day-to-day Front Desk and Night Operations, develop a team of 10+ associates, manage guest feedback, and work with other departments to optimize revenue and operations.

The role requires hospitality experience, strong leadership, excellent communication, and the ability to make