Front Desk Manager — Guest Experience Leader

Harri; Swansea; On-site; GBP 32,000 - 42,000; Full time

Job summary

Marriott Swansea seeks a confident Front Desk Manager to lead our Front Office and Night Operations, delivering warm, professional guest service and maximising room revenue. You’ll develop a 10+ person team, collaborate with other departments and uphold Marriott standards.

Ideal candidates bring Front Office or hotel operations experience, strong leadership, excellent communication and a proactive, commercially aware mindset. Competitive salary.

Qualifications

• Experience in Front Office or hotel operations.
• Strong leadership and people development skills.
• Excellent communication and problem-solving abilities.
• A proactive, organised and commercially aware approach.

Responsibilities

• Lead, motivate and develop the Front Office team, creating a positive and engaging working environment.
• Deliver exceptional guest service and act as a key ambassador for the hotel and Marriott brand.
• Oversee the smooth day-to-day running of Front Desk and Night Operations.
• Manage guest feedback and resolve issues effectively, always looking for ways to improve the guest experience.
• Monitor staffing, payroll and departmental costs to achieve financial and operational targets.
• Work closely with other hotel departments to deliver a seamless guest journey.
• Support recruitment, training, performance management and recognition within the team.
• Maximise room revenue through effective same-day selling and revenue-focused decisions.
• Ensure compliance with Marriott standards, policies, health & safety and operational procedures.

Skills

Front Office leadership

Guest service

Communication

Problem-solving

Staff development

Revenue management

Tools

Hotel front desk system

Job description

Marriott Swansea seeks a confident Front Desk Manager to lead our Front Office and Night Operations, delivering warm, professional guest service and maximising room revenue. You’ll develop a 10+ person team, collaborate with other departments and uphold Marriott standards.

Ideal candidates bring Front Office or hotel operations experience, strong leadership, excellent communication and a proactive, commercially aware mindset. Competitive salary.