Daytime Office Host & Guest Experience Lead

ISS Facilities Services; Swansea; On-site; GBP 15,000 - 22,000; Full time

Job summary

ISS Facilities Services in Swansea is seeking a friendly Host/Hostess to deliver a welcoming daytime host service. You will act as the main contact for colleagues, manage visitor and meeting room bookings, and support a clean, well-organised workplace.

The role emphasizes great customer service, IT system use, and teamwork to ensure a positive experience for guests and staff across client floors.

Qualifications

• Experience in a corporate, hospitality, reception or customer service environment.
• Confident using IT systems, including Microsoft Office and workplace booking systems.
• Excellent communication and customer service skills with a friendly, professional approach.

Responsibilities

• Act as the main point of contact for colleagues, supporting questions and workplace requests.
• Support the Operations Manager with processes that enhance the colleague experience.
• Build relationships with guests and colleagues, accommodating preferences and special requests.
• Work with the Landlord Reception Team to deliver a consistent workplace experience.
• Manage visitor, meeting room, and desk booking systems across client floors.
• Coordinate shared meeting room bookings and support associated budget management.
• Promote the clear desk policy and maintain high standards of cleanliness across the office.
• Complete monthly walkarounds and audit checks with relevant client and reception teams.
• Support desk management, ensuring cleanliness and maximum availability across the workplace.
• Provide general administration and Facilities Team support as required.

Skills

Customer service

Communication

Teamwork

Tools

Microsoft Office

Workplace booking systems

Job description

ISS Facilities Services in Swansea is seeking a friendly Host/Hostess to deliver a welcoming daytime host service. You will act as the main contact for colleagues, manage visitor and meeting room bookings, and support a clean, well-organised workplace.

The role emphasizes great customer service, IT system use, and teamwork to ensure a positive experience for guests and staff across client floors.