Assistant Front Desk Manager

Delta Hotels by Marriott Swansea; Swansea; On-site; GBP 32,000 - 42,000; Full time

Job summary

Delta Hotels by Marriott Swansea is seeking an Assistant Front Desk Manager to lead the Front Desk team and ensure memorable guest experiences. You will support daily operations, coach staff, and manage guest inquiries with professionalism.

The role emphasizes strong leadership, collaboration with other departments, and commitment to Marriott brand standards to deliver a seamless guest journey.

Qualifications

• Experience as Assistant Front Desk Manager or similar hotel operations role.
• Strong leadership to motivate and coach a diverse team.
• Excellent communication and interpersonal skills.
• Experience using hotel property management and front desk systems.

Responsibilities

• Support the Front Desk Manager in the daily operation of the Front Desk.
• Lead by example, providing exceptional guest service and setting high standards.
• Act as a primary contact for guests, handling enquiries with professionalism and care.
• Assist in staffing, scheduling and departmental organisation for efficiency.
• Monitor guest feedback and drive satisfaction improvements.
• Collaborate with Housekeeping, Food & Beverage and Reservations for a seamless guest journey.

Skills

Leadership

Guest service

Communication

Front desk operations

PMS knowledge

Tools

PMS software

Front desk systems

Job description

Are you a confident hospitality professional who is passionate about delivering exceptional guest experiences? We're looking for an Assistant Front Desk Manager to play a key role in the leadership of our Front Desk team and help create memorable stays for every guest.

What You'll Be Doing

• Support the Front Desk Manager in the daily operation of the Front Desk.
• Lead by example, providing exceptional guest service and setting high standards for the team.
• Act as a key point of contact for guests, handling enquiries, concerns and complaints with professionalism and care.
• Assist in leading, motivating and developing Front Desk associates, creating a positive and engaging working environment.
• Take responsibility for Front Desk operations in the absence of the Front Desk Manager.
• Monitor guest feedback and support initiatives to continuously improve guest satisfaction scores.
• Assist with staffing levels, scheduling and departmental organisation to ensure operational efficiency.
• Work closely with Housekeeping, Food & Beverage, Reservations and other hotel departments to deliver a seamless guest journey.
• Support revenue opportunities through effective room upselling, enrolment programmes and same-day selling initiatives.
• Assist with recruitment, onboarding, training and performance development of associates.
• Ensure compliance with Marriott brand standards, company policies, health & safety requirements and operational procedures.
• Contribute ideas and initiatives that enhance both the guest and associate experience.
• Support the management of lobby operations, ensuring a welcoming, professional and efficient arrival experience for all guests.

What We're Looking For

We're looking for someone who thrives in a guest-focused environment, enjoys leading people and takes pride in delivering outstanding hospitality.

You'll Ideally Have

• Previous experience as an Assistant Front Desk Manager, Front Desk Supervisor, Guest Services Manager or in a similar hotel operations role.
• Strong leadership skills with the ability to motivate, coach and support a diverse team.
• Excellent communication and interpersonal skills.
• A proactive, organised and solutions-focused approach.
• Confidence in handling guest concerns and making effective decisions in a fast-paced environment.
• Experience using hotel property management and front desk systems.
• Commercial awareness and an understanding of how Front Desk operations contribute to overall hotel performance.
• The ability to build strong working relationships across departments.
• Strong attention to detail and a commitment to maintaining brand standards.
• A genuine passion for hospitality and creating exceptional guest experiences.

Why Join Us?

At Marriott, you'll be part of a global brand committed to putting people first. You'll have the opportunity to develop your career, work alongside a supportive leadership team and make a real impact on both the guest and associate experience.

If you're ready to bring your leadership skills, passion for hospitality and guest-focused approach to our Front Desk team, we'd love to hear from you.