Guest Experience Leader – Food & Beverage

Millennium Hotels UK/EU - Careers; Newcastle upon Tyne; Presencial; GBP 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension plan

Meals provided on duty

Employee accommodation discount

Employee discount on Food & Beverage

Friends and Family discount

Length of Service holiday scheme

Long Service Awards

Employee of the Month

Recommend a Friend Scheme

Free Car Parking

Resumo da oferta

Millennium Hotels UK/EU - Careers is seeking an enthusiastic F&B Supervisor to lead service across restaurant, bar and breakfast teams. You will drive guest satisfaction, train staff, and manage day-to-day operations in a fast-paced hotel environment.

The role requires strong leadership, excellent communication, and a passion for delivering outstanding customer service within hospitality. Competitive benefits and progression opportunities are available.

Qualificações

• Experience as a Food & Beverage Supervisor or Team Leader.
• Strong communication and leadership skills.
• Experience working in a busy hospitality environment.

Responsabilidades

• Serve food and beverage in the restaurant, bar, breakfast or dinner shifts.
• Communicate confidently the menu and offerings to customers.
• Process payments accurately (cash, card, room charges) per company policy.
• Provide a warm, welcoming service at all guest touchpoints.
• Manage daily staffing needs, plan shifts, and support team development.
• Help the team deliver quality and guest satisfaction, handle guest requests and complaints.
• Maintain stock security and minimise waste; assist in inventory procedures.

Conhecimentos

F&B supervisor experience

Leadership

Customer service

Descrição da oferta de emprego

Millennium Hotels UK/EU - Careers is seeking an enthusiastic F&B Supervisor to lead service across restaurant, bar and breakfast teams. You will drive guest satisfaction, train staff, and manage day-to-day operations in a fast-paced hotel environment.

The role requires strong leadership, excellent communication, and a passion for delivering outstanding customer service within hospitality. Competitive benefits and progression opportunities are available.