Guest Experience Leader — Flexible Hospitality & Service

McDonald's; East Lindsey; Presencial; GBP 12.000 - 18.000; Tempo integral

Benefícios oferecidos por esta vaga

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Resumo da vaga

McDonald's in the United Kingdom is seeking a Customer Experience Leader to be at the heart of our restaurant, delivering warm hospitality, maintaining clean spaces, and offering friendly, helpful service. The role requires energy, positivity, and a teamwork mindset, with shifts across Weekdays and Weekends.

You will engage with guests, support the restaurant management team to improve service, and contribute to a welcoming community through events and promotions.

Qualificações

• No experience required; full training provided.
• Availability across weekdays and weekends.
• Customer-facing role with a positive, inclusive attitude.

Responsabilidades

• Create a warm, welcoming atmosphere and tailor hospitality to customer needs.
• Use customer feedback to identify opportunities and provide solutions with the team.
• Engage with customers and support queries to exceed expectations.
• Motivate the team to improve the customer journey.
• Support events and promotions to engage visitors and build community.
• Follow safety, hygiene and operational guidelines.

Conhecimentos

Friendliness

Communication skills

Hospitality

Teamwork

Willingness to learn

Descrição da vaga

McDonald's in the United Kingdom is seeking a Customer Experience Leader to be at the heart of our restaurant, delivering warm hospitality, maintaining clean spaces, and offering friendly, helpful service. The role requires energy, positivity, and a teamwork mindset, with shifts across Weekdays and Weekends.

You will engage with guests, support the restaurant management team to improve service, and contribute to a welcoming community through events and promotions.