Customer Experience Leader — Warm Hospitality & Service

McDonald's; Antrim; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s UK is seeking a Customer Experience Leader to be at the heart of our restaurant, delivering warm hospitality, clean spaces, and friendly service. This customer-facing role requires enthusiasm, reliability, and a genuine commitment to welcoming every guest.

You’ll work across weekdays and weekends, with shifts across early mornings, afternoons and evenings. No previous experience is required as full training is provided, and you’ll join a supportive team focused on delivering great

Qualifications

• No experience required; full training will be provided.
• Customer-facing role requiring enthusiasm and reliability.

Responsibilities

• Create a warm and welcoming atmosphere for guests.
• Maintain cleanliness and friendly service across the restaurant.
• Support queries and help improve the customer journey.
• Work with the management team to enhance guest experience.
• Follow safety, hygiene and operational procedures.
• Be a supportive, respectful team member and contribute to a positive environment.

Skills

Friendly & welcoming

Strong communication

Hospitality

Teamwork

Job description

McDonald’s UK is seeking a Customer Experience Leader to be at the heart of our restaurant, delivering warm hospitality, clean spaces, and friendly service. This customer-facing role requires enthusiasm, reliability, and a genuine commitment to welcoming every guest.

You’ll work across weekdays and weekends, with shifts across early mornings, afternoons and evenings. No previous experience is required as full training is provided, and you’ll join a supportive team focused on delivering great