Front of House Experience Lead

McDonald's; Wales; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Job summary

McDonald’s in the United Kingdom (Wales) is looking for a Customer Experience Leader to enhance hospitality and customer journeys. You will work across shifts, weekdays and weekends, delivering friendly service and maintaining a clean, welcoming restaurant environment.

No experience is required as full training will be provided, with opportunities to learn and progress. This role focuses on delivering great hospitality and supporting a positive team culture.

Qualifications

• No previous experience required; full training will be provided.
• Friendly, welcoming and helpful demeanor with a genuine desire to make others feel valued.
• Strong communication and hospitality skills.
• Ability to thrive in a dynamic environment and maintain a positive, engaged approach to work.
• Willingness to learn and follow guidance.

Responsibilities

• Create a warm, welcoming atmosphere and tailor hospitality to customer needs.
• Use customer feedback to identify opportunities and provide solutions with the team.
• Engage customers and manage areas to drive positive experiences and recovery when issues arise.
• Help lift the mood and inspire others to improve performance.
• Assist with events and promotions to engage visitors and build community connections.
• Follow training and company guidelines to complete tasks.
• Adhere to safety, hygiene and operational procedures.
• Be a supportive, respectful team member contributing to a positive environment.

Job description

McDonald’s in the United Kingdom (Wales) is looking for a Customer Experience Leader to enhance hospitality and customer journeys. You will work across shifts, weekdays and weekends, delivering friendly service and maintaining a clean, welcoming restaurant environment.

No experience is required as full training will be provided, with opportunities to learn and progress. This role focuses on delivering great hospitality and supporting a positive team culture.