Customer Experience Leader - Warm Hospitality & Impact

McDonald's; Quarrington; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s is seeking a Customer Experience Leader to be at the heart of our restaurant’s hospitality and customer service. You’ll help create a warm, welcoming environment and work with the management team to continually improve the customer journey.

This role is customer-facing, requires enthusiasm and reliability, and offers full training. Availability across weekdays and weekends, including evenings and late nights, is required to meet the role’s shift requirements.

Qualifications

• No formal qualifications required; full training provided.

Responsibilities

• Creating a warm and welcoming atmosphere, tailoring hospitality to customer needs
• Using customer feedback to review opportunities and provide solutions, motivating the team
• Navigate and manage customer areas seeking engagement opportunities and troubleshoot issues
• Inspire others to improve their performance
• Arranging events and promotions to engage visitors and build community connections
• Completing tasks in line with training and company guidelines
• Following safety, hygiene and operational procedures
• Working as a supportive respectful team member and contributing to a positive environment
• Maintain cleanliness and friendly service

Job description

McDonald’s is seeking a Customer Experience Leader to be at the heart of our restaurant’s hospitality and customer service. You’ll help create a warm, welcoming environment and work with the management team to continually improve the customer journey.

This role is customer-facing, requires enthusiasm and reliability, and offers full training. Availability across weekdays and weekends, including evenings and late nights, is required to meet the role’s shift requirements.