Guest Experience Leader – East Midlands Designer Outlet

McArthurGlen Designer Outlets; Leicester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail outlet company in the United Kingdom is looking for a Guest Experience Manager to lead the guest services team. This role involves creating memorable experiences for guests and nurturing a culture of service excellence. Candidates should have a strong background in hospitality with proven leadership skills and an ability to develop team performance. The position offers a competitive salary with bonus opportunities and various benefits, including a wellbeing allowance and exclusive discounts.

Benefits

Competitive salary with performance bonus

Wellbeing allowance

Exclusive discounts

Opportunities for internal moves and projects

Positive work environment

Qualifications

• Passionate about delivering excellent guest service.
• Proven track record in managing successful guest-focused operations.
• Experience managing a guest-focused team in luxury hospitality.

Responsibilities

• Lead the guest services team and champion service excellence.
• Identify new revenue opportunities and enhance commercial services.
• Ensure every interaction reflects commitment to hospitality and care.

Skills

Guest service excellence

Team leadership

Communication skills

Report production and activity forecasting

Language skills

Job description

A leading retail outlet company in the United Kingdom is looking for a Guest Experience Manager to lead the guest services team. This role involves creating memorable experiences for guests and nurturing a culture of service excellence. Candidates should have a strong background in hospitality with proven leadership skills and an ability to develop team performance. The position offers a competitive salary with bonus opportunities and various benefits, including a wellbeing allowance and exclusive discounts.