Guest Experience Lead — Hotel Receptionist

Meldrum House Country Hotel & Golf Course; Inverurie, Oldmeldrum; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Gym and pools access

50% restaurant discount for staff

Pension contributions

Life Assurance cover

Job summary

Meldrum House Hotel in Inverurie is seeking a friendly Hotel Receptionist to greet guests, manage check-in and check-out, and provide information on local attractions and hotel facilities. You will help direct guests to events, dining spaces, and services while handling calls and enquiries with a can-do attitude.

Join a team focused on delivering exceptional hospitality, with opportunities for training, career development and a supportive work environment within a renowned Scottish hotel.

Qualifications

• Excellent organisational skills and attention to detail.
• Strong customer service attitude and communication.
• Ability to multi-task and handle a busy reception.

Responsibilities

• Greet guests with a friendly welcome and assist with check-in and check-out.
• Provide accurate information about local area and hotel facilities.
• Direct guests to event spaces, dining areas and other hotel services.
• Answer phone calls and email enquiries regarding bookings and inquiries.
• Coordinate with other departments to ensure seamless guest experiences.
• Contribute to a welcoming atmosphere and guest loyalty through personal touches.
• Support guests with special requests to create memorable experiences.

Skills

Customer service

Hospitality

Communication

Job description

Meldrum House Hotel in Inverurie is seeking a friendly Hotel Receptionist to greet guests, manage check-in and check-out, and provide information on local attractions and hotel facilities. You will help direct guests to events, dining spaces, and services while handling calls and enquiries with a can-do attitude.

Join a team focused on delivering exceptional hospitality, with opportunities for training, career development and a supportive work environment within a renowned Scottish hotel.