Front Office Manager — Guest Experience Leader & Team Builder

Valor Hospitality Careers - UK; Birmingham; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Career training

Employee discounts

Job summary

AC Hotel by Marriott Birmingham is seeking a Front Office Manager to drive standards and deliver an exceptional guest experience. You will lead the front office team, setting targets and building a high-performing division with a clear vision and commercial focus.

The role requires flexibility to work a range of shifts, including evenings and weekends; interview discussions will cover contracted hours and shift patterns.

Qualifications

• Proven track record of driving standards and delivering an exceptional guest experience.
• Ability to lead a front office team and build a high performing division.
• Flexible to work evenings and weekends with varied shift patterns.

Responsibilities

• Lead the front office team and drive guest satisfaction by maintaining high standards.
• Monitor guest feedback and set departmental targets/objectives.
• Coordinate flexible shift patterns to meet business needs and drive operational efficiency.

Skills

Guest experience focus

Team leadership

Operational management

Job description

AC Hotel by Marriott Birmingham is seeking a Front Office Manager to drive standards and deliver an exceptional guest experience. You will lead the front office team, setting targets and building a high-performing division with a clear vision and commercial focus.

The role requires flexibility to work a range of shifts, including evenings and weekends; interview discussions will cover contracted hours and shift patterns.