Guest Experience Lead - Front of House & Events

Browne Jacobson LLP; Exeter; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Employee assistance programme

Wellbeing initiatives

Enhanced parental leave

Hybrid working model

Job summary

Browne Jacobson LLP is seeking a Front of House & Events Coordinator in Exeter to deliver a high standard of client service and support events and meetings across the Client & Marketing team. The role is based in Exeter and follows a full-time pattern with 8-hour shifts between 8am–6pm, with occasional weekend or extended hours for events.

You will greet visitors, manage room setups, coordinate catering and AV, and ensure smooth operations of the client suite.

Qualifications

• Experience in reception, hospitality, or luxury service environments.
• Comfort with events support and room setup.
• Ability to liaise with clients, stakeholders and suppliers with a 5-star service mindset.

Responsibilities

• Meet and greet visitors and answer queries in person, email or phone.
• Assist with in-person delivery of events, room setup, catering and AV support.
• Support day-to-day client suite operations, stock and budget awareness.
• Interact confidently with a range of people and multi-task effectively.
• Contribute to a flexible, hybrid working model with a focus on client service and events.

Skills

Reception

Hospitality

Events coordination

AV/VC setup

Budget awareness

Stock management

Organisational skills

Multi-tasking

Customer service

Tools

AV/VC equipment

Job description

Browne Jacobson LLP is seeking a Front of House & Events Coordinator in Exeter to deliver a high standard of client service and support events and meetings across the Client & Marketing team. The role is based in Exeter and follows a full-time pattern with 8-hour shifts between 8am–6pm, with occasional weekend or extended hours for events.

You will greet visitors, manage room setups, coordinate catering and AV, and ensure smooth operations of the client suite.