Guest Experience Lead – Front of House

Booker; Prestwick; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Colleague discounts

Pension

Life Assurance

Health and wellbeing support

Employee Assistance Programme

Job summary

Booker in Prestwick is seeking a proactive Customer Service Assistant to support the Customer Service Supervisor and help deliver an outstanding service experience at the heart of the store. You will be involved in reception duties, settling invoices at pay points, and assisting at checkouts while collaborating with other store teams to ensure a smooth, customer-focused operation.

You will need to lead from the front, prioritise workload, and communicate effectively with customers and

Qualifications

• Clear communication with customers and colleagues.
• Ability to prioritise workload and manage tasks efficiently.
• A proactive approach to supporting the store team.

Responsibilities

• Support the Customer Service Supervisor in daily duties and maintain accurate customer account records.
• Deliver fast, efficient service to customers at various touchpoints in the store.
• Take ownership of the customer service operation in the supervisor's absence.

Skills

Communication skills

Leadership

Attention to detail

Customer service

Job description

Booker in Prestwick is seeking a proactive Customer Service Assistant to support the Customer Service Supervisor and help deliver an outstanding service experience at the heart of the store. You will be involved in reception duties, settling invoices at pay points, and assisting at checkouts while collaborating with other store teams to ensure a smooth, customer-focused operation.

You will need to lead from the front, prioritise workload, and communicate effectively with customers and