Front of House & Customer Experience Lead

Booker; Ayr; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Tesco discount eligibility

Tesco Mobile deals 10%

Pension scheme

Health & wellbeing support

Job summary

Booker in Ayr is seeking a proactive customer service assistant to support the Customer Service Supervisor and help ensure our customers' needs are met. You may handle reception duties, settling invoices at pay points, and provide fast, efficient service on checkouts, contributing to a positive store experience.

You will need to lead from the front, prioritise tasks, and communicate effectively with customers and store teams.

Qualifications

• Experience in customer-facing roles and delivering service excellence.
• Strong communication skills with the ability to engage with customers and colleagues.

Responsibilities

• Support the Customer Service Supervisor to exceed customer expectations.
• Lead by example to deliver fast and efficient service at checkout and reception areas.
• Maintain accurate customer account information and handle administrative duties.
• Take ownership of the customer service operation in the supervisor's absence.

Skills

Customer service

Communication

Attention to detail

Team leadership

Job description

Booker in Ayr is seeking a proactive customer service assistant to support the Customer Service Supervisor and help ensure our customers' needs are met. You may handle reception duties, settling invoices at pay points, and provide fast, efficient service on checkouts, contributing to a positive store experience.

You will need to lead from the front, prioritise tasks, and communicate effectively with customers and store teams.