Front of House Lead: Customer Experience & Ops

Booker; Slough; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Flexible working

Inclusive recruitment process

Job summary

Booker is seeking a dedicated customer service assistant to support the Customer Service Supervisor across reception, pay points, and checkout areas. You will help ensure quick, friendly service and accurate account handling, contributing to a high-standard customer experience in store.

Ideal candidates will show a proactive, hands-on approach, strong communication, and an eye for detail. The role offers flexible working options and a commitment to an inclusive recruitment process.

Qualifications

• Strong communication and interpersonal skills required.
• Ability to prioritise workload and manage multiple tasks.
• Excellent attention to detail in administration and accounts.

Responsibilities

• Support the Customer Service Supervisor to exceed customer expectations.
• Handle customer interactions on reception, at pay points, and at checkouts.
• Take ownership of the customer service operation in the supervisor's absence.
• Lead from the front and maintain a fast, efficient service.

Skills

Communication skills

Prioritise workload

Attention to detail

Job description

Booker is seeking a dedicated customer service assistant to support the Customer Service Supervisor across reception, pay points, and checkout areas. You will help ensure quick, friendly service and accurate account handling, contributing to a high-standard customer experience in store.

Ideal candidates will show a proactive, hands-on approach, strong communication, and an eye for detail. The role offers flexible working options and a commitment to an inclusive recruitment process.