Front of House Coordinator - Customer Experience Lead

Booker; Ipswich; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Tesco colleague discount 10–15%

Discounts on Tesco Mobile

Health & wellbeing support

Save As You Earn scheme

Job summary

Booker in Ipswich is seeking a customer-focused individual to support the Customer Service Supervisor and help ensure every customer leaves satisfied. You may work at reception, pay points, or checkouts, collaborating with other store teams to deliver fast, friendly service.

You will need strong communication, attention to detail, and the energy to lead service pace, while keeping administrative tasks accurate and up to date.

Qualifications

• Ability to lead from the front and prioritise workload.
• Excellent communication with customers and store teams.
• Energy and drive to deliver fast and efficient service.
• Good eye for detail for administrative duties.

Responsibilities

• Support the Customer Service Supervisor in duties.
• Ensure due diligence on customer accounts is accurate.
• Deliver fast efficient service to customers.
• Take ownership of the customer service operation in absence of the Supervisor.

Skills

Customer service

Great communication

Eye for detail

Prioritisation

Teamwork

Job description

Booker in Ipswich is seeking a customer-focused individual to support the Customer Service Supervisor and help ensure every customer leaves satisfied. You may work at reception, pay points, or checkouts, collaborating with other store teams to deliver fast, friendly service.

You will need strong communication, attention to detail, and the energy to lead service pace, while keeping administrative tasks accurate and up to date.