Guest Experience Lead – Front of House

Paris Society International; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary incl. TRONC

28 days holidays incl. bank holidays

Pension

Medicash wellbeing plan

Meal on shift

Job summary

Paris Society International is seeking a dedicated Host for The Hoxton, Shoreditch, at Il Bambini Club Restaurant. You will greet guests, coordinate seating, and maintain CRM bookings to ensure a seamless flow of guests throughout the day.

As a brand ambassador, you’ll lead the host team, provide coaching, and collaborate with the General Manager and Head Chef to deliver consistently exceptional experiences.

Qualifications

• Genuine passion for hospitality and guest experience.
• 2+ years in a similar Host/Front of House or Maître'D role.
• Experience using CRM bookings systems and table management.
• Excellent attention to detail in a fast-paced environment.
• Face of the hotel for guests.
• Team player with a collaborative, hard-working attitude.

Responsibilities

• Recognise and delight guests to turn them into regulars.
• Lead and motivate the host team, providing support and guidance.
• Maintain CRM bookings data up to date and manage restaurant bookings.
• Collaborate with GMs and Head Chefs to deliver excellent experiences.

Skills

Hospitality experience

Front of House

CRM experience

Attention to detail

Team leadership

Guest service

Tools

CRM systems

Table management

Job description

Paris Society International is seeking a dedicated Host for The Hoxton, Shoreditch, at Il Bambini Club Restaurant. You will greet guests, coordinate seating, and maintain CRM bookings to ensure a seamless flow of guests throughout the day.

As a brand ambassador, you’ll lead the host team, provide coaching, and collaborate with the General Manager and Head Chef to deliver consistently exceptional experiences.