Head Host & Guest Experience Leader

AccorHotel; Greater London; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

TRONC included

Medicash wellbeing

Meals during shift

Job summary

The Hoxton, Shoreditch is seeking a passionate Head Host to lead the front-of-house team across our Llama Inn and Il Bambini Club Restaurant. You will set the tone for guest experience, greet guests, and turn first-time visitors into regulars.

Work closely with the Restaurant GM and Head Chefs to ensure seamless service, manage the CRM bookings system, and inspire a team that cares about detail, hospitality, and building memorable moments.

Qualifications

• 2+ years in a hospitality Host/Front of House/Maître’D role in a busy environment.
• Passionate about guest experience; you will be the face of the hotel for our guests.
• Experience with CRM bookings systems and table management.

Responsibilities

• Create a culture of recognizing and delighting guests across the team.
• Lead the host team by example, keeping them engaged and supported.
• Maintain CRM bookings data and manage restaurant bookings day by day and across the weeks ahead.
• Collaborate with the Restaurant GM and Head Chefs to deliver consistently excellent experiences.

Skills

Hospitality management

CRM systems experience

Table management

Guest experience focus

Tools

CRM bookings system

POS/table management software

Job description

The Hoxton, Shoreditch is seeking a passionate Head Host to lead the front-of-house team across our Llama Inn and Il Bambini Club Restaurant. You will set the tone for guest experience, greet guests, and turn first-time visitors into regulars.

Work closely with the Restaurant GM and Head Chefs to ensure seamless service, manage the CRM bookings system, and inspire a team that cares about detail, hospitality, and building memorable moments.