Guest Experience Lead — Front Desk & Team Coaching

Amplify; City Of London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Rotational shifts

Leadership training

25 days holiday

Bupa Health cover

YuLife wellbeing

Job summary

Amplify in London is seeking a professional Reception Lead to manage the front-of-house, lead a busy team and ensure outstanding first impressions for clients and colleagues.

You will oversee daily operations, coach staff, create events, and maintain a safe, welcoming environment while delivering service excellence in a fast-paced setting.

Amplify offers opportunities for training and career growth and a supportive environment to drive exceptional guest experiences.

Qualifications

• Experience managing a front-of-house or reception team.
• Strong leadership and interpersonal abilities.
• Excellent communication and multitasking capabilities.
• Proactive, service-driven mindset.

Responsibilities

• Lead and inspire the Reception team.
• Deliver outstanding customer experiences.
• Build relationships with clients and building teams.
• Manage daily Reception operations and standards.
• Create events and activations.
• Coach and develop your team.
• Identify improvements to service and journey.
• Maintain a safe, welcoming, professional environment.

Skills

Reception team leadership

Leadership

Communication

Organisational skills

Tools

Microsoft Office

Job description

Amplify in London is seeking a professional Reception Lead to manage the front-of-house, lead a busy team and ensure outstanding first impressions for clients and colleagues.

You will oversee daily operations, coach staff, create events, and maintain a safe, welcoming environment while delivering service excellence in a fast-paced setting.

Amplify offers opportunities for training and career growth and a supportive environment to drive exceptional guest experiences.