Amplify - Reception Supervisor

WSH Group; Manod; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Rotational shift pattern

25 days holiday + Bank Holidays

Bupa Health cover

YuLife wellbeing benefits

Diversity & Inclusion

Job summary

Amplify in City of London is seeking a proactive Reception Supervisor to lead a small front-of-house team on a busy corporate floor. You will manage meeting bookings, visitor coordination, diaries and administrative tasks, delivering a warm, professional welcome to guests and executives.

This full-time role offers rotational early/late shifts, clear development pathways, and benefits including Bupa Health cover and wellbeing support.

Qualifications

• Experience in corporate reception or workplace hospitality.
• Experience supervising or mentoring a small team.
• Strong administrative and organisational skills.
• Excellent customer service with guest focus.
• Confident with Microsoft Office applications.
• Excellent written and verbal communication skills.
• High attention to detail with proactive mindset.
• Professional and able to engage stakeholders at all levels.

Responsibilities

• Lead and support a small reception team with high standards.
• Deliver a welcoming experience for visitors, employees and executives.
• Manage meeting room bookings, diaries and admin tasks.
• Coordinate meetings, catering and workplace services with internal teams.
• Handle shared inboxes and day-to-day requests efficiently.
• Prepare reports, maintain records and process invoices.
• Liaise with Facilities, IT, Catering and Office Management.
• Resolve operational issues proactively and professionally.
• Maintain reception procedures and security standards.
• Identify opportunities to improve processes and service efficiency.

Skills

Reception experience

Team supervision

Administrative skills

Customer service

MS Office

Written and verbal communication

Attention to detail

Stakeholder engagement

Tools

Outlook

Excel

Word

Teams

Job description

Amplify - Reception Supervisor Location: City of London Job Type: Full-time / Permanent Salary: £34,500 + Annual Bonus Working Hours: Monday-Friday, rotating shifts of 7:30am-4:30pm and 9:00am-6:00pm

We are looking for a highly organised, personable and proactive Reception Supervisor to join our team at a prestigious corporate workplace in central London. Working as part of a close-knit team of two, based directly on the client's office floor, you'll play a key role in delivering an exceptional experience for visitors, employees and senior stakeholders. This is a varied, hands-on role that combines premium front-of-house hospitality with a significant administrative and operational focus. You'll need to be just as confident creating a warm, professional welcome as you are managing meeting bookings, coordinating requests, maintaining accurate records and ensuring the smooth running of daily operations. We're looking for someone who enjoys taking ownership, thrives in a busy corporate environment and can balance excellent customer service with efficiency, accuracy and attention to detail.

Key Responsibilities

• Lead and support a small reception team, ensuring consistently high standards of service and professionalism.


• Deliver a welcoming, personalised experience for visitors, employees and senior stakeholders.


• Manage meeting room bookings, visitor arrangements, diaries and associated administrative tasks.


• Coordinate meeting requirements, catering, events and workplace services with internal support teams.


• Manage shared inboxes, telephone enquiries and day-to-day requests efficiently.


• Prepare reports, maintain accurate records, process invoices and support general office administration.


• Liaise with Facilities, IT, Catering and Office Management to ensure seamless service delivery.


• Take ownership of operational challenges, resolving issues proactively and professionally.


• Maintain reception procedures, visitor management systems and security standards.


• Identify opportunities to improve processes, service efficiency and the overall workplace experience.

Qualifications

• Previous experience in corporate reception, workplace hospitality or a similar client-facing environment.


• Experience supervising, mentoring or supporting a small team.


• Strong administrative and organisational skills, with the ability to manage multiple tasks and competing priorities.


• Excellent customer service skills with a genuine passion for creating positive guest experiences.


• Confident using Microsoft Office, particularly Outlook, Excel, Word and Teams.


• Excellent written and verbal communication skills.


• High attention to detail, a proactive mindset and the ability to work independently.


• Professional, adaptable and comfortable engaging with stakeholders at all levels.

What We Offer

• Rotational shift pattern supporting work-life balance


• Learning and development opportunities


• 25 days holiday + Bank Holidays (pro rata)


• Bupa Health cover


• YuLife wellbeing benefits
  
• Diversity & Inclusion at Amplify

Diversity & Inclusion at Amplify At Amplify, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe diversity strengthens our team, fuels creativity, and drives better outcomes for our clients. We welcome applications from people of all backgrounds, experiences, and perspectives, and we are dedicated to creating equal opportunities for all.