Amplify - Reception Supervisor

BaxterStorey; Greater London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Rotational shift pattern

Learning and development opportunities

Job summary

BaxterStorey in City of London is seeking a proactive Reception Supervisor to join a prestigious corporate workplace. You will lead a small front-of-house team, deliver a warm welcome to visitors and staff, and ensure smooth daily operations on the client floor.

The role combines premium hospitality with administrative duties, including meeting room bookings, diary management, reporting and coordination with facilities and IT. Excellent customer service and attention to detail are essential.

Qualifications

• Previous experience in corporate reception or workplace hospitality.
• Experience supervising or supporting a small team.
• Strong administrative and organisational skills with multiple priorities.
• Excellent customer service with a passion for guest experiences.
• Confident in using Outlook, Excel, Word and Teams.

Responsibilities

• Lead and support a small reception team to maintain high service standards.
• Deliver a welcoming experience for visitors, employees and stakeholders.
• Manage meeting room bookings, diaries and administrative tasks.
• Coordinate meeting requirements, catering and workplace services.
• Handle shared inboxes and telephone enquiries efficiently.
• Prepare reports, maintain records, process invoices and support office admin.
• Coordinate with Facilities, IT, Catering and Office Management to ensure seamless service.
• Proactively resolve operational challenges and maintain security standards.
• Identify opportunities to improve processes and workplace experience.

Skills

Reception experience

Team supervision

Administrative skills

Customer service

MS Office

Tools

Microsoft Office Suite

Job description

• Compensation: up to GBP 34,500 - monthly

Company Description

Our Mission & Behaviours

As part of our Amplify Crew, we ask you to live our three core behaviours every day:

We go beyond the "how" to explore the "why" and "what if?". We challenge the status quo, seek continuous improvement, and celebrate innovation. Curiosity fuels better solutions and personal growth.

Outstanding experiences don't happen by accident but they are built through commitment, teamwork, and high standards. We don't settle for "good enough"; we strive for exceptional.

Accountability

We take ownership of our actions and outcomes. Accountability builds trust, strengthens relationships, and drives collective success. We step up, learn from challenges, and continuously improve.

Job Description

Location: City of London
Job Type: Full-time / Permanent
Salary:£34,500 + Annual Bonus

Working Hours: Monday-Friday, rotating shifts of 7:30am-4:30pm and 9:00am-6:00pm

Job Description:

We are looking for a highly organised, personable and proactive Reception Supervisor to join our team at a prestigious corporate workplace in central London.

Working as part of a close-knit team of two, based directly on the client's office floor, you'll play a key role in delivering an exceptional experience for visitors, employees and senior stakeholders.

This is a varied, hands-on role that combines premium front-of-house hospitality with a significant administrative and operational focus. You'll need to be just as confident creating a warm, professional welcome as you are managing meeting bookings, coordinating requests, maintaining accurate records and ensuring the smooth running of daily operations.

We're looking for someone who enjoys taking ownership, thrives in a busy corporate environment and can balance excellent customer service with efficiency, accuracy and attention to detail.

Key Responsibilities

Lead and support a small reception team, ensuring consistently high standards of service and professionalism.

Deliver a welcoming, personalised experience for visitors, employees and senior stakeholders.

Manage meeting room bookings, visitor arrangements, diaries and associated administrative tasks.

Coordinate meeting requirements, catering, events and workplace services with internal support teams.

Manage shared inboxes, telephone enquiries and day-to-day requests efficiently.

Prepare reports, maintain accurate records, process invoices and support general office administration.

Liaise with Facilities, IT,Catering and Office Management to ensure seamless service delivery.

Take ownership of operational challenges, resolving issues proactively and professionally.

Maintain reception procedures, visitor management systems and security standards.

Identify opportunities to improve processes, service efficiency and the overall workplace experience.

Qualifications

What We’re Looking For

Previous experience in corporate reception, workplace hospitality or a similar client-facing environment.

Experience supervising, mentoring or supporting a small team.

Strong administrative and organisational skills, with the ability to manage multiple tasks and competing priorities.

Excellent customer service skills with a genuine passion for creating positive guest experiences.

Confident using Microsoft Office, particularly Outlook, Excel, Word and Teams.

Excellent written and verbal communication skills.

High attention to detail, a proactive mindset and the ability to work independently.

Professional, adaptable and comfortable engaging with stakeholders at all levels.

Additional Information

What We Offer

• Rotational shift pattern supporting work-life balance
• Learning and development opportunities

Diversity & Inclusion at Amplify

At Amplify, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe diversity strengthens our team, fuels creativity, and drives better outcomes for our clients. We welcome applications from people of all backgrounds, experiences, and perspectives, and we are dedicated to creating equal opportunities for all.

If you're ready to step up, lead by example, deliver exceptional experiences, and be part of a team that strives for outstanding every day, we'd love to hear from you.