Amplify - Reception Lead

Amplify; City Of London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Rotational shifts

Leadership training

25 days holiday

Bupa Health cover

YuLife wellbeing

Job summary

Amplify in London is seeking a professional Reception Lead to manage the front-of-house, lead a busy team and ensure outstanding first impressions for clients and colleagues.

You will oversee daily operations, coach staff, create events, and maintain a safe, welcoming environment while delivering service excellence in a fast-paced setting.

Amplify offers opportunities for training and career growth and a supportive environment to drive exceptional guest experiences.

Qualifications

• Experience managing a front-of-house or reception team.
• Strong leadership and interpersonal abilities.
• Excellent communication and multitasking capabilities.
• Proactive, service-driven mindset.

Responsibilities

• Lead and inspire the Reception team.
• Deliver outstanding customer experiences.
• Build relationships with clients and building teams.
• Manage daily Reception operations and standards.
• Create events and activations.
• Coach and develop your team.
• Identify improvements to service and journey.
• Maintain a safe, welcoming, professional environment.

Skills

Reception team leadership

Leadership

Communication

Organisational skills

Tools

Microsoft Office

Job description

Job Description

Location:EC2A 1BR London
Job Type: Full-time
Salary: 36,761

Job Description

We exist to elevate our clients' service and amplify their success by delivering fantastic experiences to their customers and colleagues.

We're looking for a professional, confident, and proactive Reception Lead who thrives in a fast-paced environment and is passionate about leading a team to deliver exceptional service. If you take pride in creating outstanding first impressions and driving service excellence, we'd love to hear from you.

As the leader of our front-of-house team, you will ensure the smooth running of the reception area, manage staff performance, and represent both our business and our clients with professionalism and care.

Key Responsibilities

• Leading and inspiring the Reception team.
• Delivering an outstanding customer experience.
• Building strong relationships with clients, occupiers and building teams.
• Managing daily Reception operations and service standards.
• Creating exciting events and building activations.
• Coaching, training and developing your team.
• Finding new ways to improve our service and customer journey.
• Ensuring a safe, welcoming and professional environment.

Qualifications

What We're Looking For

• Previous experience managing a front-of-house or reception team
• Excellent leadership, communication, and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to multitask, prioritise, and remain calm under pressure
• Professional, confident, and approachable manner
• Proficiency in Microsoft Office and general office systems
• A proactive, service-driven mindset with a focus on continuous improvement

What We Offer

• Rotational shift pattern supporting work-life balance
• Learning and development opportunities, including leadership training
• 25 days holiday + Bank Holidays (pro rata)
• Bupa Health cover
• YuLife wellbeing benefits

Diversity & Inclusion at Amplify

At Amplify, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe diversity strengthens our team, fuels creativity, and drives better outcomes for our clients. We welcome applications from people of all backgrounds, experiences, and perspectives, and we are dedicated to creating equal opportunities for all.

If you're ready to lead a team, deliver exceptional experiences, take accountability, and be part of a crew that pushes for outstanding every day, we'd love to hear from you.