Guest Experience Lead – Front Office & Service

Hotel, London; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Spa & Gym access

Fitness classes

Spa discounts

Restaurant discounts

Boutique discounts

Medical, Dental & Vision

Life Insurance

Disability Insurance

401(k) with company match

Paid Time Off from day one

Paid holidays

Job summary

The Standard London is seeking a Front Desk Manager to lead the Front Office team and deliver exceptional guest experiences. You’ll drive daily operations, coaching, and collaboration with Housekeeping, Reservations, Spa, and F&B to maintain service excellence throughout the guest journey.

We value energetic leaders who can balance operational efficiency with personalized service, while upholding The Standard’s standards and culture across the lobby and front desk areas.

Qualifications

• Minimum of 2–3 years of Front Office leadership experience in a hotel or resort environment.
• Experience with PMS systems (Opera preferred) and hotel operational software.
• Excellent communication, leadership, and problem‑solving skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Oversee all Front Desk operations to ensure smooth, guest‑focused service.
• Coach and develop Front Office Supervisors, Front Desk Agents, Bell/Luggage Attendants.
• Recruiting, interviewing, onboarding, and training of Front Office staff.

Skills

Leadership

Team Development

Guest Service Excellence

Communication

Problem Solving

Attention to Detail

Adaptability

Operational Efficiency

Accountability

Professionalism

Tools

Opera PMS

Hotel Operational Software

Job description

The Standard London is seeking a Front Desk Manager to lead the Front Office team and deliver exceptional guest experiences. You’ll drive daily operations, coaching, and collaboration with Housekeeping, Reservations, Spa, and F&B to maintain service excellence throughout the guest journey.

We value energetic leaders who can balance operational efficiency with personalized service, while upholding The Standard’s standards and culture across the lobby and front desk areas.