Guest Experience Front Desk Supervisor

Royal Caribbean Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cruise line company based in the UK is seeking an Assistant Front Desk Manager to supervise a dedicated front desk team delivering exceptional customer service. This role involves motivating and training team members, managing guest interactions, and resolving issues effectively. The ideal candidate should have at least one year of supervisory experience in hospitality, strong communication skills, and a commitment to enhancing guest experiences. This position offers the chance to be part of a dynamic, customer-focused environment.

Qualifications

• Minimum one year front of house supervisory experience in hotel or hospitality.
• Ability to deal with guests requiring discretion and diplomacy.
• Knowledge of exemplary customer service principles.
• Flexibility to manage guest services in a dynamic environment.
• Ability to use disciplinary action process to improve performance.

Responsibilities

• Assists in overseeing front desk scheduling per voyage.
• Ensures adequate staffing during meetings for exceptional service.
• Develops new ways to enhance Guest interaction.
• Accepts ownership of new requests to add value.
• Assigns and evaluates duties for team members.

Skills

Customer service excellence

Supervisory experience

Problem resolution

Communication skills

Team collaboration

Education

Completion of high school or vocational education equivalency

Tools

Microsoft Office

Job description

A leading cruise line company based in the UK is seeking an Assistant Front Desk Manager to supervise a dedicated front desk team delivering exceptional customer service. This role involves motivating and training team members, managing guest interactions, and resolving issues effectively. The ideal candidate should have at least one year of supervisory experience in hospitality, strong communication skills, and a commitment to enhancing guest experiences. This position offers the chance to be part of a dynamic, customer-focused environment.