Guest Experience Lead — Front Desk

The Westin London City; City of Westminster; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Staff accommodation rates across UK

Death in service cover

Cycle scheme

Tech Scheme

Health Cash Plan (HSF)

Referral Scheme ( recruit a friend)

Workplace pension scheme

EAP and wellbeing support

Eyecare vouchers

Pension

Private Medical Insurance

Continuous Learning & Development

Recognition Programme and socialevents

Job summary

The Westin London City is seeking a Front Desk Team Member to deliver exemplary guest service, manage check-in/check-out, and handle reservations within our modern hotel. You will process payments, maintain accurate records, and promote our brand ethos across all interactions.

You will liaise with housekeeping and maintenance to ensure rooms are ready and guests have a smooth experience, answering inquiries and assisting with local information and services.

Qualifications

• Experience in front desk or guest services.
• Strong written and verbal communication.
• Ability to multitask and stay organized.
• Professional presentation and friendly demeanour.

Responsibilities

• Manage guest check-in and check-out, recording details in the hotel system.
• Handle reservations, amendments and daily checks per procedures.
• Maintain cashier float and process payments with accuracy.
• Inform guests about services, facilities and local attractions.
• Liaise with housekeeping/maintenance for smooth operations.
• Respond to guest inquiries promptly with a welcoming attitude.
• Ensure reception area is clean, tidy and professional.

Skills

Guest service

Communication

Teamwork

Problem solving

Job description

The Westin London City is seeking a Front Desk Team Member to deliver exemplary guest service, manage check-in/check-out, and handle reservations within our modern hotel. You will process payments, maintain accurate records, and promote our brand ethos across all interactions.

You will liaise with housekeeping and maintenance to ensure rooms are ready and guests have a smooth experience, answering inquiries and assisting with local information and services.