Guest Experience Lead — Front Desk (London)

WeWork; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

WeWork in London seeks a Front Desk Associate to be the welcoming face of our hospitality team. You will greet members, manage front desk operations, assist guests, and support mail and package handling while promoting WeWork services.

You’ll work with the Community Management team to ensure a smooth, friendly member experience and maintain a clean, efficient workspace environment across weekdays.

Qualifications

• Experience in hospitality or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and remain organized in a fast-paced environment.

Responsibilities

• Greet members and guests at the front desk and assist with inquiries.
• Register visitors and ensure adherence to guest policies.
• Support mail and package handling and keep the front desk tidy and welcoming.
• Assist with building operations and report issues to the Community Team.

Skills

Hospitality experience

Customer service

Interpersonal skills

Communication skills

Basic computer skills

Education

Secondary school certificate

Job description

WeWork in London seeks a Front Desk Associate to be the welcoming face of our hospitality team. You will greet members, manage front desk operations, assist guests, and support mail and package handling while promoting WeWork services.

You’ll work with the Community Management team to ensure a smooth, friendly member experience and maintain a clean, efficient workspace environment across weekdays.