Front Desk Agent

4C Group; Greater London; Vor Ort; GBP 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Flexible working

Staff accommodation rates

Life Assurance

Cycle to Work

Technology Scheme

Health Cash Plan

Referral Bonus Scheme

Workplace pension scheme

EAP & Wellbeing

Eyecare vouchers

Private Medical Insurance

Learning & Development

Recognition programme

Social events

Zusammenfassung

The Westin London City is seeking a Front Desk Agent to welcome guests, check them in and out, and ensure a seamless start to their stay. Based at 60 Upper Thames Street in London, you will balance room keys, payment processing, and guest requests with warmth and professionalism.

You will coordinate with Housekeeping, run daily arrival/departure reports, and uphold The Westin Brand values through every interaction.

Qualifikationen

• Personality and potential are primary hiring criteria.
• Must maintain a welcoming, professional appearance.
• Flexible with working hours and conditions.
• Demonstrates commitment to Westin brand values.

Aufgaben

• Check in guests by reservation, assign rooms, issue keys and process payments.
• Process payments including room charges, cash, checks, debit or credit.
• Handle check-outs including late and disputed charges.
• Coordinate with Housekeeping to confirm room readiness for check-in.
• Run daily arrivals/departures reports and note special requests.
• Complete designated cashier and closing reports in the system.
• Balance and drop receipts per Accounting specifications.

Kenntnisse

Pleasant demeanor

Welcoming attitude

Flexibility

Adaptability

Forward thinking

Immaculate appearance

Positive attitude

Brand values commitment

Jobbeschreibung

Front Desk Agent

The Westin London City, 60 Upper Thames Street, London (Central), London, EC4V 3AD

The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.

Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.”

At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.

Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.

A DAY IN THE LIFE OF A FRONT DESK AGENT AT THE WESTIN LONDON CITY

What you'll be doing...

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Coordinate with the Housekeeping department to track readiness of rooms for check-in.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to Accounting specifications.

What We Need From You

We hire mostly on personality & potential but here are a few of our requirements...

• Has a pleasant and welcoming manner.
• Is flexible and adaptable to different working conditions and hours.
• Is forward thinking and promotes new ideas.
• Has immaculate appearance.
• Has a positive attitude.
• Will have commitment to our Westin Brand values and beliefs

What We Offer

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Flexible working (subject to role and probationary review)
• Staff accommodation rates across UK (Mariott & 4C Group Hotels)
• Life Assurance Cover
• Cycle to Work Scheme
• Technology Scheme
• Health Cash Plan (HSF)
• Referral Bonus Scheme
• Workplace pension scheme
• Access to Employee Assistance Program (EAP) and Wellbeing Support
• Eyecare vouchers
• Private Medical Insurance
• Continuous Learning & Development opportunities
• Recognition Programme
• Opportunity to attend Social events.

EQUAL OPPORTUNITIES

4C Group and The Westin London City are an equal opportunity employer.

About 4C Group

4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.