Guest Experience Lead - Flexible Hours & Perks

Showcase Cinemas UK; Coventry; On-site; GBP 14,000 - 16,000; Full time

Benefits offered by this job

Free cinema tickets

Discount on food & drinks

Holiday entitlement 5.6 weeks

Competitions & incentives

Free parking

Pension

EAP access

Job summary

Showcase Cinemas UK is seeking a dynamic Guest Experience Lead to join our team. In this front-facing role, you will lead by example in the cinema and front-of-house areas to deliver outstanding service to every guest.

You will train and coach team members, ensure daily operations run smoothly, and support the wider management team to maintain our brand standards across all shifts, including evenings and weekends.

Qualifications

• Proven customer service experience in retail, cinema or hospitality.
• Excellent communication skills.
• Ability to demonstrate team leadership potential.

Responsibilities

• Lead by example in cinema and front-of-house areas to deliver outstanding service.
• Train, coach and develop team members.
• Ensure daily operations run smoothly and efficiently.
• Support the wider management team to drive success.

Skills

Customer service experience

Communication skills

Team leadership potential

Job description

Showcase Cinemas UK is seeking a dynamic Guest Experience Lead to join our team. In this front-facing role, you will lead by example in the cinema and front-of-house areas to deliver outstanding service to every guest.

You will train and coach team members, ensure daily operations run smoothly, and support the wider management team to maintain our brand standards across all shifts, including evenings and weekends.