Guest Experience Lead | Flexible Hours & Leadership Growth

Showcase Cinemas; Reading; On-site; GBP 10,000 - 14,000; Part time

Benefits offered by this job

4 free cinema tickets per week

30% discount on food and drinks

5.6 weeks holiday

Employee Assistance Programme

Free parking

Pension

Job summary

Showcase Cinemas in Reading is seeking a dynamic Guest Experience Lead to supervise front‑of‑house operations and deliver exceptional guest service in a fast paced, film‑focused environment.

You will train, coach and develop team members, ensuring daily operations run smoothly while supporting the wider management group with our brand standards and a guest‑first mindset. Flexible hours include evenings and weekends.

Qualifications

• Proven customer service experience in retail, cinema or hospitality.
• Good communication skills.
• Demonstrate team leadership potential.

Responsibilities

• Lead by example in the cinema and front‑of‑house areas to deliver outstanding service.
• Train, coach and develop team members; oversee daily operations.
• Support wider management and uphold brand standards.

Skills

Customer service

Communication

Team leadership potential

Job description

Showcase Cinemas in Reading is seeking a dynamic Guest Experience Lead to supervise front‑of‑house operations and deliver exceptional guest service in a fast paced, film‑focused environment.

You will train, coach and develop team members, ensuring daily operations run smoothly while supporting the wider management group with our brand standards and a guest‑first mindset. Flexible hours include evenings and weekends.