Cinema Guest Experience Lead - Flexible Hours

Showcase Cinemas UK; Winnersh; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free cinema tickets (4 per week)

30% discount on food and drinks

5.6 weeks holiday

Competitions and incentives

Free parking

Pension

Employee Assistance Programme

Job summary

Showcase Cinemas UK is seeking a dynamic Guest Experience Lead to join our team. In this front-facing role, you will lead by example in the cinema and front-of-house areas to deliver outstanding service every day and uphold our brand standards.

You will train, coach and develop team members, ensure daily operations run smoothly, and provide vital support to the wider management team to help the cinema succeed.

Qualifications

• Customer service experience in retail, cinema or hospitality.
• Strong communication skills and ability to lead a team.

Responsibilities

• Train, coach and develop team members.
• Lead by example in front-of-house and cinema areas.
• Ensure daily operations run smoothly and efficiently.
• Support the wider management team and uphold brand standards.
• Deliver outstanding guest service every day.

Skills

Customer service

Communication

Team leadership

Job description

Showcase Cinemas UK is seeking a dynamic Guest Experience Lead to join our team. In this front-facing role, you will lead by example in the cinema and front-of-house areas to deliver outstanding service every day and uphold our brand standards.

You will train, coach and develop team members, ensure daily operations run smoothly, and provide vital support to the wider management team to help the cinema succeed.