Guest Experience Lead | Flexible Hours & Cinema Perks

Showcase Cinemas; Coventry; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

4 free cinema tickets per week

30% discount on food & drinks

5.6 weeks holiday

Access to competitions and incentives

Free parking

Pension

Employee Assistance Programme

Job summary

Showcase Cinemas in the United Kingdom is seeking a dynamic Guest Experience Lead to inspire the team and deliver outstanding guest service.

You will lead by example in the cinema and front-of-house areas, train and coach staff, and ensure daily operations run smoothly. This role offers flexible hours, including evenings and weekends, on a 6-week contracting period, with potential to grow within the team.

Qualifications

• Proven customer service experience in retail, cinema or hospitality.
• Ability to demonstrate team leadership potential.
• Strong communication skills with guests and team.

Responsibilities

• Train, coach and develop team members.
• Ensure daily operations run smoothly and efficiently.
• Provide support to the wider management team.
• Uphold and enhance brand standards and guest experience.

Skills

Customer service

Team leadership

Communication skills

Job description

Showcase Cinemas in the United Kingdom is seeking a dynamic Guest Experience Lead to inspire the team and deliver outstanding guest service.

You will lead by example in the cinema and front-of-house areas, train and coach staff, and ensure daily operations run smoothly. This role offers flexible hours, including evenings and weekends, on a 6-week contracting period, with potential to grow within the team.