Guest Experience Lead

Showcase Cinemas; Liverpool; Hybrid; GBP 10,000 - 15,000; Part time

Benefits offered by this job

4 free cinema tickets per week

30% discount on food & drinks

5.6 weeks holiday (incl. bank holidays

Pension

Employee Assistance Programme

Free parking

Job summary

Showcase Cinemas in Liverpool is seeking a Guest Experience Lead to front-of-house leadership and delivering outstanding guest service. You will train and coach the team, ensure daily operations run smoothly, and contribute to maintaining brand standards in a fast-paced cinema environment.

The role is on-site at our Liverpool location with flexible hours across evenings and weekends. Previous customer service experience in retail, cinema or hospitality is essential; strong communication and

Qualifications

• Proven customer service experience in retail, cinema or hospitality.
• Good communication skills and ability to lead by example.
• Ability to train, coach and develop team members.

Responsibilities

• Train, coach and develop team members.
• Ensure smooth daily operations and high service standards.
• Support the wider management team and uphold brand standards.

Skills

Customer service

Team leadership

Communication

Job description

Hours of work:

You will be contracted to work 120 hours per 6-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period, including evening and weekends.

The cinema is open 364 days of the year; your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

What you will be doing:

Do you have a passion for film, and a desire for flexible working? Are you looking for an opportunity to develop your leadership and guest service skills with potential to grow further? Then this is the role for you!

This is a fantastic opportunity that would allow you to kick start your career and work with a team of movie fans just like you, as part of a team dedicated to delivering the ultimate film-going experience for our guests.

We are looking for a dynamic and hands‑on Guest Experience Lead to join our team. In this front-facing role, you will lead by example, working alongside your team in the cinema and front‑of‑house areas to deliver outstanding service every day and you will play a key role in upholding and enhancing our brand standards.

Your responsibilities will include training, coaching, and developing team members, ensuring daily operations run smoothly and efficiently. You’ll also provide vital support to the wider management team, contributing to the overall success of the cinema’s operations.

To be successful in this role you must have proven customer service experience in retail, cinema or hospitality, good communication skills and be able to demonstrate team leadership potential.

Benefits:

• 4 free cinema tickets for you, friends, and family per week
• 30% discount on our food and drinks, including our in‑cinema Costa Coffee stores.
• 5.6 weeks holiday, inclusive of bank holidays
• Access to competitions and incentives
• Free parking
• Pension
• Free access to our confidential Employee Assistance Programme – an online platform that offers advice and support on topics including finance, health, and mental wellbeing