Guest Experience Lead | Flexible Schedule & 4 Free Tickets

Showcase Cinemas; Liverpool; Hybrid; GBP 10,000 - 15,000; Part time

Benefits offered by this job

4 free cinema tickets per week

30% discount on food & drinks

5.6 weeks holiday (incl. bank holidays

Pension

Employee Assistance Programme

Free parking

Job summary

Showcase Cinemas in Liverpool is seeking a Guest Experience Lead to front-of-house leadership and delivering outstanding guest service. You will train and coach the team, ensure daily operations run smoothly, and contribute to maintaining brand standards in a fast-paced cinema environment.

The role is on-site at our Liverpool location with flexible hours across evenings and weekends. Previous customer service experience in retail, cinema or hospitality is essential; strong communication and

Qualifications

• Proven customer service experience in retail, cinema or hospitality.
• Good communication skills and ability to lead by example.
• Ability to train, coach and develop team members.

Responsibilities

• Train, coach and develop team members.
• Ensure smooth daily operations and high service standards.
• Support the wider management team and uphold brand standards.

Skills

Customer service

Team leadership

Communication

Job description

Showcase Cinemas in Liverpool is seeking a Guest Experience Lead to front-of-house leadership and delivering outstanding guest service. You will train and coach the team, ensure daily operations run smoothly, and contribute to maintaining brand standards in a fast-paced cinema environment.

The role is on-site at our Liverpool location with flexible hours across evenings and weekends. Previous customer service experience in retail, cinema or hospitality is essential; strong communication and