Guest Experience Lead — Fast-Paced Restaurant

Noci; London Borough of Hackney; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Stream earnings

Free meals on shift

50% Off Food & Soft Drinks

Hotel discounts

Event space perks

Wellbeing support

Exclusive discounts

Apprenticeship programmes

Long service rewards

Enrichment days & events

Job summary

NOCI is seeking a motivated Supervisor to lead front-of-house operations and elevate the guest experience in a fast-paced setting. You’ll supervise team members, support daily tasks, and mentor staff to deliver consistent service with a warm, guest-centric approach.

As a Leader by Example, you’ll ensure smooth opening/closing, handle inquiries, and maintain high standards of quality and communication across departments. Equality and inclusion are central to our culture.

Qualifications

• Customer-obsessed, going above and beyond to delight guests.
• Collaborative with colleagues at all levels.
• Adaptable and able to juggle tasks under pressure.
• Lead by example and motivate the team.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Guest Experience: Deliver attentive, personalized service.
• Team Management: Supervise, support, and guide team members.
• Operational Support: Handle opening/closing, cash handling, and guest inquiries.
• Training & Development: Help your team grow and succeed.
• Quality Control: Maintain cleanliness and high standards.
• Communication: Liaise with management for smooth operations.

Skills

Customer Obsessed

Collaborative

Adaptable

Leader by Example

Problem Solver

Job description

NOCI is seeking a motivated Supervisor to lead front-of-house operations and elevate the guest experience in a fast-paced setting. You’ll supervise team members, support daily tasks, and mentor staff to deliver consistent service with a warm, guest-centric approach.

As a Leader by Example, you’ll ensure smooth opening/closing, handle inquiries, and maintain high standards of quality and communication across departments. Equality and inclusion are central to our culture.