Restaurant Ops Lead – Guest Experience & People Growth

Parogon Group; Nantwich; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Food discount

Birthday credit

Training & development

Employee assistance

Job summary

Parogon Group is seeking a Senior Assistant Manager to lead our restaurant's operations with a focus on guest experience and people development. You will oversee front- and back-of-house coordination, coach and empower a diverse team, and drive consistent service excellence across shifts, ensuring every guest leaves satisfied.

This hands-on role values attention to detail, hospitality flair, and a passion for mentoring others.

Qualifications

• Hospitality leadership experience preferred.
• Focus on guest experience and staff development.

Responsibilities

• Lead front- and back-of-house coordination to ensure seamless service.
• Coach and empower a diverse team to deliver consistent, high-quality guest experiences.
• Drive excellence in service, timing, and attention to detail across shifts.
• Foster a culture of learning and teamwork to enhance staff development and retention.
• Align operations with brand standards and continuously improve guest satisfaction.

Skills

Wine knowledge

Beer & spirits

Fast-paced experience

Attention to detail

Communication

Teamwork

Job description

Parogon Group is seeking a Senior Assistant Manager to lead our restaurant's operations with a focus on guest experience and people development. You will oversee front- and back-of-house coordination, coach and empower a diverse team, and drive consistent service excellence across shifts, ensuring every guest leaves satisfied.

This hands-on role values attention to detail, hospitality flair, and a passion for mentoring others.