Front Of House Supervisor

Firehouse; Manchester; Ibrido; GBP 26.000 - 32.000; Tempo pieno

Descrizione del lavoro

Firehouse in Manchester is seeking a Front of House Supervisor to lead the front-of-house team and deliver memorable guest experiences. You will guide service flow, coordinate with kitchen, bar, and management, and maintain high standards from opening to close.

You’ll welcome guests, handle inquiries, and mentor new and existing staff to build a cohesive, energetic team that keeps guests returning for more.

Competenze

• Experience leading front-of-house teams in fast-paced hospitality environments.
• Strong guest focus and communication skills.
• Ability to train and mentor staff to high standards.

Mansioni

• Lead with Enthusiasm: motivate and manage the front-of-house team, setting the standard for outstanding service.
• Collaborate with the Team: work with kitchen, bar and management to ensure seamless communication.
• Keep Things Flowing: oversee the restaurant and bar to maintain smooth service from open to close.
• Experience Expert: greet guests, handle inquiries, and ensure guests feel welcome and valued.
• Train & Mentor: coach new team members and develop existing staff.

Conoscenze

Leadership

Guest service

Communication

Mentoring

Descrizione del lavoro

Being a Front of House Supervisor means leading the charge in delivering exceptional service and creating memorable experiences for our guests. You’ll guide the front-of-house team with confidence, ensuring the perfect blend of top-notch hospitality, seamless operations, and an atmosphere that keeps our guests coming back for more Your passion for hospitality, sharp problem-solving skills, and ability to inspire your team will create the vibrant, seamless service that we are known for.

What You’ll Do:

• Lead with Enthusiasm: Motivate and manage the front-of-house team, setting the standard for outstanding service and positive energy.
• Collaborate with the Team: Work hand-in-hand with the kitchen, bar, and management to ensure seamless communication and service.
• Keep Things Flowing: Oversee the restaurant and bar area to maintain smooth service, solve any hiccups swiftly, and keep the good vibes rolling from open to close.
• Experience Expert: Step in to greet guests, handle inquiries, and ensure every guest feels welcome and valued, creating an environment where memories are made.
• Train & Mentor: Help new team members get up to speed and coach existing team to hone their skills, building a strong, cohesive team.

What We’re Looking For:

• You’ve led a team in a similar role and thrive in a dynamic, fast-paced environment where no two days are the same.
• You have a natural love for making people feel welcome and enjoy going above and beyond to create standout experiences.
• You’re clear, confident, and know how to keep communication flowing between team members and guests.
• Quick on your feet and calm under pressure, you can think on the fly to resolve issues while maintaining a positive guest experience.
• A collaborative leader who knows how to motivate and bring out the best in the team, creating a supportive and fun work environment.
• From the way tables are set to how guests are greeted, you notice the little things that make a big difference.
• Able to pivot when plans change, maintain composure, and keep the team on track.