Lead Shift Supervisor - Fast-Paced Hospitality (Flexible)

Supernova Burger; Greater London; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Staff discount across venues

Free staff meals

Flexible benefits

Résumé du poste

Supernova in Mayfair is hiring a hands-on Supervisor to lead front‑of‑house during busy shifts, coordinate with the kitchen, and deliver fast, friendly, top‑tier service in a high‑energy smash‑burger setting. You’ll mentor team members, manage tills and stock, drive guest experience, and uphold health, hygiene and safety standards while maintaining pace and morale across the dining room.

This role offers a clear progression path within a growing hospitality group and is supported by staff

Qualifications

• At least 1 year of supervisory or shift lead experience in a fast-paced hospitality environment.
• A genuine passion for guest experience and team leadership.
• Organised, calm under pressure, and able to multitask in a dynamic setting.
• Strong communication skills and a natural motivator.
• Proactive, hands-on, and detail-oriented.

Responsabilités

• Lead and support the team during service
• Ensure smooth coordination for quick, accurate orders
• Maintain high standards of customer service, cleanliness, and energy
• Help train, coach, and motivate new and existing team members
• Manage tills, stock, and daily opening/closing procedures
• Handle guest feedback and resolve issues with professionalism and positivity
• Uphold health & safety, hygiene, and food safety protocols
• Support the management team with operational tasks and reporting as needed

Connaissances

Team leadership

Communication skills

Multitasking

Guest experience

Organisational skills

Description du poste

Supernova in Mayfair is hiring a hands-on Supervisor to lead front‑of‑house during busy shifts, coordinate with the kitchen, and deliver fast, friendly, top‑tier service in a high‑energy smash‑burger setting. You’ll mentor team members, manage tills and stock, drive guest experience, and uphold health, hygiene and safety standards while maintaining pace and morale across the dining room.

This role offers a clear progression path within a growing hospitality group and is supported by staff