Corporate Receptionist

Mitie Group; Southampton; Presencial; GBP 26.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Descripción de la vacante

Mitie Group is seeking a Corporate Receptionist in Southampton to deliver exceptional customer service as the face of a corporate workplace. You’ll manage registrations, access passes, and welcome visitors, while supporting meetings, events, and general workplace operations with a hospitality-led, professional approach.

This is a dynamic, visible role requiring strong communication, attention to detail, and the ability to coordinate with facilities and guest services to ensure a seamless visitor

Formación

• Experience in reception, hospitality or customer-facing roles.
• Excellent communication and interpersonal skills.
• Professional presentation with attention to detail.
• Proactive, positive, solution-focused approach.
• Strong organisational skills with multi-priority management.
• Good knowledge of Microsoft Outlook, Teams and Word.
• Experience with visitor management or room booking systems is a plus.
• SIA licence is preferred; training will be provided for the right candidate.

Responsabilidades

• Provide a warm, professional welcome to visitors and colleagues.
• Manage visitor registrations, access passes, and check-in/check-out.
• Create strong first impressions and smooth visitor journeys.
• Support meeting room operations and workplace events.
• Respond to queries with excellent customer service.
• Maintain reception and communal areas to high standards.
• Assist with health, safety, security, and emergency procedures.
• Act as an ambassador for the workplace with a hospitality-led approach.
• Collaborate with facilities and guest services for seamless service delivery.

Conocimientos

Reception experience

Hospitality experience

Customer service

Communication skills

Interpersonal skills

Organisational skills

Microsoft Outlook

Microsoft Teams

Microsoft Word

Visitor management systems

SIA licence preferred

Herramientas

Microsoft Outlook

Microsoft Teams

Microsoft Word

Descripción del empleo

Corporate Receptionist

Southampton SO31
£28,369 per annum
40 hours per week | Monday-Friday | Shift pattern between 7:00am-5:00pm

Join Our Team

Are you passionate about delivering exceptional customer service and creating memorable experiences?

We are looking for a enthusiastic professional, personable, and service-driven Corporate Receptionist to be the face of a prestigious corporate workplace. Combining the warmth of five-star hospitality with the professionalism of a modern business environment, you will play a key role in creating a welcoming, engaging, and seamless experience for visitors, clients, and colleagues.

This is a dynamic, people-focused role where no two days are the same. You'll be highly visible within the workplace, building relationships, supporting workplace operations, and delivering outstanding service at every opportunity.

What You’ll Be Doing

• Providing a warm and professional welcome to all visitors, colleagues, and contractors.
• Managing visitor registrations, access passes, and check-in/check-out processes.
• Creating exceptional first impressions and ensuring a seamless visitor experience.
• Supporting meeting room operations, workplace events, and visitor journeys.
• Responding to workplace queries and providing excellent customer service.
• Maintaining reception, meeting rooms, and communal spaces to the highest standards.
• Support health, safety, security and emergency procedures
• Acting as an ambassador for the workplace and delivering a hospitality-led experience every day.
• Build strong relationships with colleagues and visitors, delivering a "How Can I Help?" service approach
• Work collaboratively with workplace, facilities and guest services teams to ensure seamless service delivery

What We’re Looking For

• Experience in reception, hospitality, customer service, retail or another customer-facing role.
• A genuine passion for delivering exceptional service.
• Excellent communication and interpersonal skills.
• Professional presentation with strong attention to detail.
• A proactive, positive, and solution-focused approach.
• Strong organisational skills and confidence managing multiple priorities.
• Good working knowledge of Microsoft Outlook, Teams, and Word.
• Experience using visitor management or room booking systems would be an advantage.
• An SIA licence is preferred, however full training and support to obtain an SIA licence will be provided for the right candidate.

What's in It for You?

• Competitive salary and benefits package.
• Comprehensive training and development opportunities.
• SIA licence training and support (where required).
• Career progression opportunities within Workplace Experience, Guest Services, Facilities Management, and Operations.
• The opportunity to work in a professional environment where service excellence is valued and recognised.