Guest Experience Host – Welcome & Service

National Trust; Reading; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Substantial pension

Free entry to NT places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is seeking a friendly Welcome Team Member to greet visitors, share information about the property and ensure everyone has an enjoyable visit at Thames Valley properties including Basildon Park, Greys Court and Nuffield Place.

You’ll deliver warm customer service, answer questions, promote memberships and donations, and help run the visitor shuttle buggy to keep access smooth for all guests. Shift pattern is 22.5 hours over 3 days a week, with weekend work.

Qualifications

• Customer-focused with a passion for great service.
• Team player who can also work independently.
• Well organised and adaptable to changing tasks.
• Willing to learn new skills and processes.

Responsibilities

• Deliver a warm, informative welcome to visitors.
• Answer questions and share property information.
• Support membership sign-ups and donations conversations.
• Operate the visitor shuttle buggy to improve accessibility.

Skills

Customer focus

Team player

Organised

Eager to learn

Positive attitude

Job description

National Trust is seeking a friendly Welcome Team Member to greet visitors, share information about the property and ensure everyone has an enjoyable visit at Thames Valley properties including Basildon Park, Greys Court and Nuffield Place.

You’ll deliver warm customer service, answer questions, promote memberships and donations, and help run the visitor shuttle buggy to keep access smooth for all guests. Shift pattern is 22.5 hours over 3 days a week, with weekend work.