Guest Experience Host | Flexible Hours & Perks

National Trust; Isleworth; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Pension up to 10% of basic salary

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust in Osterley Park, Isleworth is seeking a friendly Welcome Team Member to greet visitors, provide information about the property, and ensure everyone has an enjoyable day. You’ll work on a flexible rota based on annualised hours, primarily Saturdays and Sundays with some weekday shifts, with shifts 9:00 to 17:00 in the main season and shorter in winter.

Reporting to the Welcome Manager, you’ll assist with shop and car park duties, help volunteers, and deliver excellent customer

Qualifications

• Customer-focused with understanding of great service.
• Team player but able to work on your own initiative.
• Well organised and adaptable.
• Willing to learn new skills.
• Positive attitude.

Responsibilities

• Deliver a great all-round customer service experience and answer queries.
• Share the right information so visitors have the best day.
• Assist with cleaning and keeping literature supplies up to date, prepare mobility aids, and help volunteers.

Skills

Customer focused

Team player

Well organised

Willing to learn

Positive attitude

Job description

National Trust in Osterley Park, Isleworth is seeking a friendly Welcome Team Member to greet visitors, provide information about the property, and ensure everyone has an enjoyable day. You’ll work on a flexible rota based on annualised hours, primarily Saturdays and Sundays with some weekday shifts, with shifts 9:00 to 17:00 in the main season and shorter in winter.

Reporting to the Welcome Manager, you’ll assist with shop and car park duties, help volunteers, and deliver excellent customer