Visitor Experience Host: Welcoming & Service Expert

National Trust for Places of Historic Interest or Natural Beauty; Charlecote; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease

Perks at Work discounts

Holiday allowance up to 32 days

Job summary

The National Trust for Places of Historic Interest or Natural Beauty at Charlecote Park seeks a Welcome & Service Team Member to provide a warm, informative welcome and answer questions, ensuring visitors have a memorable day.

This permanent role is 37.5 hours per week, with regular weekends/bank holidays and a base at Charlecote Park, reporting to the Welcome Manager. Opportunities to support other sites exist.

Qualifications

• Customer-focused with understanding of great service.
• Team player who can also work on own initiative.
• Well organised and adaptable.
• Willing to learn new skills.
• Positive attitude.

Responsibilities

• Deliver a great all-round customer service experience and answer visitor queries.
• Share the right information to help visitors have the best day.
• Be involved in different aspects of the visitor experience, from events to social media promotion.

Job description

The National Trust for Places of Historic Interest or Natural Beauty at Charlecote Park seeks a Welcome & Service Team Member to provide a warm, informative welcome and answer questions, ensuring visitors have a memorable day.

This permanent role is 37.5 hours per week, with regular weekends/bank holidays and a base at Charlecote Park, reporting to the Welcome Manager. Opportunities to support other sites exist.