Welcome & Service Team Member

National Trust for Places of Historic Interest or Natural Beauty; Reading; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places (3

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust for Places of Historic Interest or Natural Beauty is seeking a Welcome & Service Team Member to provide a warm, informative greeting to visitors at Thames Valley properties. You will answer questions, share information, and help create enjoyable visits across Basildon Park, Greys Court and Nuffield Place.

You will be involved in various aspects of the visitor experience, including events and social media promotion, with a focus on inclusivity and excellent service.

Qualifications

• Customer-focused with an understanding of great service.
• Team player but able to work on own initiative.
• Well organised and adaptable; willing to learn new skills.

Responsibilities

• Deliver a warm, friendly welcome and provide information to visitors.
• Answer queries and listen to visitors' needs to share the right information.
• Involve in different aspects of the visitor experience, including events and social media promotion.
• Help grow support for the National Trust by communicating with visitors and encouraging memberships.
• Operate the visitor shuttle buggy to keep properties accessible for visitors.

Skills

Customer focus

Team player

Organised

Willing to learn

Positive attitude

Job description

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Contract/duration: Permanent

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to Hamish the Welcome Manager, you’ll be part of the Welcome team working at the Thames Valley Group which includes the following properties: Basildon Park, Greys Court and Nuffield Place.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

You will be involved in Growing support for the National Trust whether that be securing donations for projects through great conversations to signing visitors up for membership. You will also be responsible for the running the visitor shuttle buggy to ensure our properties continue to be more as accessible to our visitors.

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Thames Valley, Lower Basiildon, Reading, RG8 9NR

Documents

Welcome & Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 4th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.